Manager On Duty (MOD)
Full Time • Marlborough
Are you looking for a great gig where the work is fun? Do you want to work somewhere where you can get real job experience and make a difference in a leadership role? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Minimum of a high school diploma or GED (college degree preferred)
- Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider
- Two or more years of management experience is required
- Two or more years as a swimming instructor is preferred
Benefits:
- Five (5) days of Paid Time Off per calendar year
- Bonus eligibility
- Annual wage increase eligibility
- Paid in full for scheduled shifts if fall on major holidays (six/year)
- Paid in full for scheduled shifts if an unexpected closure
- Participation in company 401k program (after one year of full-time service)
- Paid training
Job Title: Manager On Duty
Reports to: General Manager and/of Assistant General Manager(s)
FLSA Status: Exempt
Summary: The Manager on Duty (MOD) is responsible for overseeing all daily operations of Goldfish Swim School during their scheduled shifts. This role ensures a safe, efficient, and welcoming environment for families, while supporting and supervising staff to maintain Goldfish Swim School’s high standards of customer service, safety, and program excellence.
Duties and Responsibilities:
- Assists with the daily operations to ensure the school is running according to GSS standard operating procedures
- Supports the General Manager, Assistant General Managers and department managers fulfill all daily tasks
- Assists with the management of staff at GSS to ensure high productivity, excellent performance and positive employee satisfaction
- Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS
- Interacts with all wet side staff on issues related to class scheduling, student progress, service, employee performance and training
- Provides sales training to all qualified sales staff
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
- Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
- Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members
- Provides leadership, discipline, constructive feedback, and conducts periodic reviews to Deck Supervisors, Instructors, Lifeguards, and Front Desk Representatives to ensure quality delivery of the Goldfish Swim School curriculum and experience
- Assists with the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and assist with training current staff on the GSS EAP
- Obtains/maintains CPR/First Aid/AED, Lifeguard, and Lifeguard Instructor certifications and stays up to date professionally on the aquatics and management field(s). All required certifications will be provided internally
- Fulfills other duties and responsibilities as assigned by the Employer
Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification and shallow water attendant is highly recommended.
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Compensación: $22.00 - $24.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!